Terms and Conditions
Last updated: 11/10/2026
1. About us and these terms
The website ‘https://melaniechalk.com/’and the Melanie Chalk digital-product shop are operated by Melanie Chalk, trading as Melanie Chalk (“we”, “us” and “our”).
Business address: Avda. Gamonal, Edif. Jupiter, Local 8, Benalmadena, Malaga 29630, Spain
Email: hello@melaniechalk.com
Website: https://melaniechalk.com/ Shop: https://payhip.com/MelanieChalk.
These terms explain how you may use our website and purchase our digital products. Please read them alongside the product description and any product-specific licence or access terms shown before purchase. Product-specific terms apply to that product where they differ from these general terms, but cannot remove your statutory rights. You can save a copy for your records. Our paid products are intended for adults aged 18 or over. You must provide accurate order details and be authorised to use your chosen payment method.
2. Our digital products
Our products may include ebooks, guides, printables, planners, templates, self-paced courses, downloadable micro-apps and access to AI tools. No physical item is supplied unless expressly stated in the product description.
Each sales page explains what is included, its format, delivery arrangements, usage rights and any access period. It also identifies relevant software, accounts, subscriptions, compatibility requirements and additional costs known to us. Please check these details before buying and ask us if you are unsure. Courses are self-paced. Personal coaching, individual feedback or direct access to Melanie Chalk is not included unless specifically stated. Downloadable resources and access to a hosted course or tool are different: the availability of one does not automatically guarantee permanent access to the other.
3. Prices, payment and orders
The currency is shown with the price. The total payable, including applicable taxes and any charges we collect, will be displayed before you place your order. Your bank or payment provider may apply its own currency-conversion fees.
Payment is processed through the checkout platform and its payment providers. Their applicable payment and platform terms also apply. Where the checkout identifies Payhip or another provider as the contracting supplier for part of the transaction, that provider’s applicable terms govern that part. These terms cover our own content, licences and obligations and do not remove rights you have against any supplier.
For purchases contracted directly with us, your order is accepted when we send the order confirmation. If we cannot fulfil an order, we will tell you and refund any payment received for the unfulfilled purchase. We will not charge a higher price for an accepted order without your agreement. Promotional prices and discount codes apply only within their stated conditions. Later price changes do not alter the price of an existing purchase.
4. Delivery, access and support
After successful payment, you will normally receive a download link or access instructions through the checkout confirmation and/or the email address provided with your order. Any delayed release or other delivery timetable will be stated before purchase.
Please check your spam folder if the email does not arrive. If you cannot download a file, receive the wrong item or cannot access a purchase, email us with your order details. We will investigate and help restore the access or supply you are entitled to receive.
You may keep backup copies of downloads for your permitted use. Please keep your login details secure and do not share paid access links or accounts with other people.
Hosted access lasts for the period stated before purchase. We will honour any access, support, replacement-platform or migration commitment made when you bought the product. These terms do not retrospectively shorten access previously promised. We will provide updates, including security updates, where required by law or the purchase agreement. New editions, additional products or new features are included only if promised before purchase. If a necessary update requires action from you, we will explain how to install it and any relevant consequences of not doing so.
5. Cancellation and refunds
Your statutory consumer rights always apply. A product being digital does not, by itself, make every purchase non-refundable.
Digital content: where the law gives you a cooling-off right, you normally have 14 days from the contract being made to cancel. For paid digital content supplied without a physical medium, you may lose that right once supply begins only if you have expressly consented to supply during the cancellation period, acknowledged that this means losing that right and received the confirmation required by law. We will obtain this consent separately before relying on the exemption.
Once these conditions have been met and supply has begun, we do not offer a discretionary change-of-mind refund for that digital content. If the conditions have not been met, your cancellation rights remain as provided by law, including any legally required extension of the cancellation period.
Services and ongoing digital services: immediate access does not automatically remove a cancellation right. Where applicable, we will obtain your express request to begin a service during the cancellation period. If you then cancel, a proportionate charge for service already supplied applies only where legally permitted and the required information and consent have been provided. A service cancellation right is lost on full performance only where the legal conditions have been met.
To exercise a cancellation right, email hello@melaniechalk.com with a clear statement that you wish to cancel and enough information to identify the order. You may use the optional form below.
For a valid cooling-off cancellation, we will make the required refund without undue delay and within 14 days of being informed, using the original payment method unless you expressly agree otherwise. We will not charge a refund fee.
If a product is faulty, not as described or not supplied as agreed, please contact us. We will provide the remedy required by applicable law, which may include bringing it into conformity, repair, replacement, a price reduction or a refund. Your rights concerning damage caused by faulty digital content also remain unaffected. No short reporting deadline in these terms limits a statutory claim. Any additional refund guarantee specifically advertised for a product will also be honoured.
6. Your licence to use our products
Unless a different licence is clearly supplied before purchase, you receive a non-exclusive, non-transferable licence for one individual to use the product for their own learning, planning and work. You may apply the knowledge and use original content ideas in your own blog or client work. You may print reasonable copies of printables for your own use.
This does not give you permission to resell, redistribute, sublicense, upload publicly or give away the product itself, its files, course materials or paid access links. You must not repackage our resources as your own product or remove ownership notices. Purchases do not include private label rights or resale rights unless expressly stated in a separate licence.
For a tool designed to generate or edit content, you may use the resulting output in your own publishing or client work, subject to the relevant platform’s terms and any third-party rights. This permission does not guarantee that AI output is unique or legally protected, or transfer rights we do not own. Copyright and other intellectual property in our website and products remain with us, our co-creators or the relevant licensors. Nothing here restricts uses permitted by law.
7. AI tools and third-party platforms
Some products depend on third-party software or platforms. Any required account, paid plan or known usage restriction will be explained before purchase. Platform providers set their own terms, account requirements and usage limits.
AI responses can contain errors, outdated information or content similar to other outputs. Review and edit results before publishing, check factual claims and ensure you have permission to use any material you supply. Do not submit confidential client information or personal data unless you are authorised to do so and have checked the provider’s data-handling arrangements.
We do not promise particular earnings, search rankings, traffic, sales or AI visibility. Our products provide tools and guidance, and results depend on your work and other factors. This does not reduce our obligation to supply the functions and features described at purchase. If a platform change materially affects a paid product, we will explain the impact and any proposed alternative. We remain responsible for our contractual and statutory obligations. If we cannot provide what was agreed, we will provide the remedy required by law rather than treating the platform change as an automatic exclusion of responsibility.
8. Website use and external links
You must not use our website or products unlawfully, attempt unauthorised access, introduce malicious code or deliberately interfere with their security or operation.
Our website may link to third-party websites, products or services. Their own terms and privacy arrangements apply. We will identify affiliate links where appropriate; we may receive a commission when you purchase through them. General information on our website and in our educational products is not a substitute for advice tailored to your circumstances. Seek suitably qualified advice where needed.
9. Problems, interruptions and liability
We will take reasonable care in providing our website and products. Temporary interruptions may occur, and we will take reasonable steps to resolve problems affecting paid access.
We are responsible for losses caused by our breach of contract or failure to exercise the care required by law, to the extent applicable law makes us responsible. We do not exclude or limit liability where doing so would be unlawful, including for fraud, fraudulent misrepresentation or death or personal injury caused by negligence.
Your statutory rights relating to quality, conformity, supply and remedies remain unaffected. These terms do not impose a blanket exclusion of all liability or limit every claim to the purchase price. If there is a serious breach of the licence or unlawful use, we may take proportionate steps to protect our products or systems. Where appropriate, we will explain the breach and allow a reasonable opportunity to resolve it before ending access. Any action remains subject to applicable law and your rights.
10. Privacy
Our Privacy Policy explains how we handle personal information. Accepting these terms is not consent to marketing emails or non-essential cookies. Where consent is required, we will request it separately.
11. Complaints, governing law and changes
Please send complaints to hello@melaniechalk.com, including your order details and a description of the problem. We will investigate and explain our proposed resolution. You may also use any applicable consumer complaint or dispute-resolution route. You are not required to waive rights to a court or regulator.
These terms are governed by the laws of Spain. If you are a consumer, this does not deprive you of mandatory protections or court rights that apply in your country of habitual residence. We do not require consumers to bring every dispute exclusively in our local courts.
We may update these terms for future purchases and website use. The version agreed at purchase continues to apply to that purchase. Changes to an ongoing product will only be made in accordance with the contract and applicable law, with notice and cancellation or refund rights where required. If a provision cannot legally be enforced, the remaining provisions continue to apply so far as the law permits.